Billing and plans
Understand Keel HQ plans, trials and how to manage direct or Shopify billing.
Go to Settings → Billing to view the workspace plan and how it is billed. Billing is available to admins and the owner. Other teammates see a message asking them to contact an admin or the owner.
Plans
Every Keel HQ plan includes every feature. The order volume is a soft trailing three-month average, so it is not a hard cap for one busy month.
| Plan | Monthly | Yearly | Order volume |
|---|---|---|---|
| Harbor | $95/month | $950/year | Up to 1,000 orders a month |
| Coastal | $195/month | $1,950/year | Up to 5,000 orders a month |
| Open Seas | $395/month | $3,950/year | Unlimited orders |
Yearly billing costs the equivalent of 10 monthly payments, or two months free. Every plan starts with a 14-day free trial, and a card is required to begin it.
How billing works
Workspaces that sign up directly are billed through Stripe. If no plan is active, choose a Plan and Billing period (Monthly or Yearly), then choose Choose a plan to open Stripe checkout.
When a plan is active, the card shows its status and relevant trial, renewal or cancellation date. Choose Change plan to move to a higher plan, or Manage billing to open the Stripe billing portal.
If a payment is past due, Keel HQ says that payment needs attention and continues access while Stripe retries the payment.
No active Shopify plan
A Shopify-billed workspace without an active plan opens a billing screen instead of the dashboard. The screen can say:
- Choose a plan to continue when a plan must be selected.
- We couldn't confirm your plan when Keel HQ cannot check Shopify.
- Reconnect your Shopify store when the app is no longer installed on that store.
Admins can choose a plan from that screen. Other teammates can refresh the check or switch to another workspace they already belong to.
Updated October 28, 2026